Magento - Contact Form Not Submitting Bug

Since the new release of Magento, people have been encountering a lot of problems. One of them in particular, seem to be the contact form. The error is, "Unable to submit your request. Please, try again later." If you're on Magento 1.4 and get this error when submitting the contact form, that's because your template (theme) is not fully compatible with 1.4. Your Magento theme is overriding the form.phtml file with its own version, which doesn't have the new line in it. Here's what you'll need to do to quickly fix this error:

Open this file in your theme folder:

 app/design/frontend/default/YOUR_THEME/template/contacts/form.phtml 

And add the following hidden field somewhere before the submit button:

 <input id="hideit" style="display: none !important;" name="hideit" type="text" /> 

4 comments for Magento - Contact Form Not Submitting Bug

Lucie's picture

Merci Richard...

Merci Richard Wink

Richard's picture

Lucie, Your welcome!...

Lucie, Your welcome!

Tuba's picture

After adding it was working...

After adding
it was working fine in 1.3.2.4 but not working in 1.4.0.1, any idea?

Financial Magazine's picture

Merci Richard Wink...

Merci Richard Wink

Post new comment

The content of this field is kept private and will not be shown publicly. If you have a Gravatar account associated with the e-mail address you provide, it will be used to display your avatar.
Type the characters you see in this picture. (verify using audio)
Type the characters you see in the picture above; if you can't read them, submit the form and a new image will be generated. Not case sensitive.